Shipping policy
Shipping Policy
DELIVERY TIME
- Standard Delivery: 3 to 5 business days after receipt of order.
- Once your order is on its way, you will receive a separate shipping confirmation via email, including a tracking number.
- Availability: Worldwide shipping available.
SHIPPING COSTS
Free shipping on all orders over 300€ order value.
Note: For deliveries to countries outside the European Union (e.g., UK, Switzerland, USA), additional customs duties, import taxes, and fees may apply. These costs are not included in the item price or shipping costs and must be paid by the recipient upon delivery. We have no control over these charges and cannot predict their amount.
GERMANY & AUSTRIA
- DHL: 5,90€
- Free Shipping from 150€ order value
SWITZERLAND
- Swiss Post: 15,90€
- Free Shipping from 300€ order value
UNITED KINGDOM
- Standard shipping: 15,90€
- Free Shipping from 300€ order value
OTHER EU COUNTRIES
- Standard shipping: 14,90€
- Free Shipping from 300€ order value
- For all deliveries within the EU, taxes and duties are included in the product price.
INTERNATIONAL (NON-EU)
- Standard International: 25,90€
- Free Shipping from 300€ order value
- Import Duties: For all deliveries outside Europe, import duties and additional fees may apply. These are calculated based on the local regulations of the destination country and must be borne by the customer. Please contact your local customs office for more information.
RETURNS
- Period: Items can be returned within 14 days of receipt.
- Fees: Please note that customers are responsible for covering the cost of return shipping. Carolus does not cover or reimburse any return shipping fees.
- How to return:
• Please send the products to the address below:
Carolus Jewelry,
Melatener Straße 110A, 52074, Aachen, Germany